Refund & Return Policy

Eligibility for Returns and Refunds

• Timeframe: You may initiate a return/refund request within 7 days from the date of delivery for most products. For defective, damaged, or incorrect items, this period extends to 15 days.
• Conditions for Return:
  • The product must be unused, in its original packaging, with all tags, labels, and accessories intact.
  • Returns are not accepted for customized or perishable items, unless defective.
  • Proof of purchase (invoice or order confirmation) is required.
  • Hardware-Specific: Items must not have been installed, altered, tampered with, or exposed to environmental elements (e.g., moisture, chemicals) that could affect their integrity. For bulk orders (e.g., quantities over 100 units), returns must be for the entire lot; partial returns are not permitted to maintain product consistency and packaging standards.
• Non-Returnable Items: Items such as opened packaging for hygiene reasons, or products explicitly marked as non-returnable on the product page. Additionally, hardware items that have been cut, threaded, or modified in any way are non-returnable.

Reasons for Returns and Refunds

• Defective or Damaged Products: If the item arrives damaged, defective, or not as described, we will provide a full refund or replacement at no extra cost. This includes manufacturing defects such as incorrect threading, material flaws, or non-compliance with specified grades (e.g., stainless steel standards).
• Incorrect Item Received: If you receive the wrong product, we will arrange for a pickup and send the correct item or issue a refund.
• Change of Mind: Returns for non-defective items due to change of mind may be accepted, subject to a restocking fee of up to 10% of the product value, plus any shipping costs.

Process for Returns and Refunds

• Initiate Request: Contact us via email at vaskomp777@gmail.com or phone at +91 96115 91173 within the eligible timeframe. Provide your order number, product details, and reason for return (with photos if applicable, especially for hardware damage like corrosion or breakage).
• Inspection: We may arrange for a pickup or require you to ship the item back to our address:
  BuyNutBolts.com, Bengaluru, Karnataka, India
  . All returned hardware will be inspected for compliance with BIS/ISO standards where applicable.
• Processing Time: Once received and inspected (typically within 5–7 business days), we will process the refund or exchange.
• Refund Method & Timeline:
  • Refunds will be issued to the original payment method within 10–20 business days.
  • For cash-on-delivery orders, refunds will be processed via bank transfer or UPI.
• Shipping Costs: Return shipping is free for defective items; otherwise, it is borne by the customer unless specified. Shipping charges are non-refundable unless the return is due to our error.

Refund Amount

• Full product value for defective/incorrect items.
• Deductions may apply for restocking, damages, shipping cost, or missing parts.

Warranty

Hardware-Specific: Products come with a limited warranty against manufacturing defects for 6 months from delivery. This does not cover wear and tear, improper installation, misuse, or exposure to incompatible environments. Proof of defect (e.g., photos or testing reports) is required.

Grievance Redressal

If you have any issues with this policy, contact our Grievance Officer:

Name: [Your Name or Designated Officer]
Email: vaskomp777@gmail.com
Phone: +91 96115 91173
Address:

We aim to acknowledge complaints within 48 hours and resolve them within 30 days. This policy is subject to change; updates will be posted on the website.